Refund & Cancellation Policy

Last updated July 2026

1. Free plans

SetuInk’s free tiers cost nothing, so there is nothing to refund. You can try the app and the developer API within their usage limits before paying for anything.

2. Subscriptions

Paid plans (Pro, Team) are billed in advance for the chosen cycle — monthly or annual — as shown on the pricing page at checkout. Your subscription renews automatically at the end of each cycle unless cancelled.

3. Cancellation

You may cancel anytime from your account settings. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for, and is not downgraded mid-cycle. We do not charge a cancellation fee.

4. Refunds

If you are charged for a new subscription and have used little or none of it, contact us within 7 days of that charge and we will refund it in full. After 7 days, or once meaningful usage has occurred, subscription fees for the current period are non-refundable — but you keep access until the period ends and will not be billed again after you cancel. Annual plans follow the same 7-day window from the date of each annual charge.

5. Pay-as-you-go API usage

Metered API usage beyond the free allowance is billed for words already processed. Consumed usage is non-refundable because the underlying speech and AI processing has already been performed. Unused prepaid balances, where offered, can be refunded on request.

6. Duplicate or incorrect charges

Duplicate charges, charges after a confirmed cancellation, or amounts that do not match your plan are always refunded in full. Tell us and we will correct it.

7. How refunds are paid

Approved refunds are returned to the original payment method through our payment processor. Once approved, refunds are typically initiated within 5–7 business days; the time to appear on your statement depends on your bank or card issuer.

8. How to request a refund

Reach out from your account and reference the charge date and amount, or email brand@setuink.com.